Privacy Policy

1. Introduction

DAISEE LLC ("we," "us," or "our") operates the HANDS marketplace platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.

Your privacy is important to us. We are committed to protecting your personal data and being transparent about how we use it.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, phone number
• Profile Information: Business details, skills, experience, certifications, portfolio
• Identity Verification: Government-issued ID, background check information
• Payment Information: Processed securely through Stripe (we do not store payment card details)
• Job Information: Job postings, applications, proposals, bids
• Communications: Messages sent through the platform, customer support inquiries
• Location Data: Address, service area, GPS location (with your permission)

2.2 Information We Collect Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent, search queries
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies
• Log Data: Server logs, error reports, performance data

2.3 Information From Third Parties

• Background Check Providers: Criminal records, identity verification
• Payment Processors: Transaction data from Stripe
• Social Media: If you choose to connect social accounts
• Analytics Providers: Aggregated usage statistics

3. How We Use Your Information

We use your information to:

• Provide Services: Create and manage accounts, facilitate job matching, process payments
• Communications: Send transactional emails, notifications, updates, and marketing (with consent)
• Safety and Security: Verify identity, conduct background checks, prevent fraud and abuse
• Improve Services: Analyze usage, fix bugs, develop new features
• Legal Compliance: Comply with laws, regulations, and legal processes
• Customer Support: Respond to inquiries and resolve issues
• Marketing: Send promotional materials (you can opt out anytime)

4. How We Share Your Information

We may share your information with:

4.1 Other Users

• Businesses can see contractor profiles, ratings, and application information
• Contractors can see job details and business information
• You control what information is visible in your profile

4.2 Service Providers

• Payment Processing: Stripe for payment transactions
• Background Checks: Third-party verification services
• Cloud Hosting: Data storage and infrastructure providers
• Analytics: Usage analytics and performance monitoring
• Email Services: Transactional and marketing email delivery
• SMS Services: Text message notifications

4.3 Legal Requirements

We may disclose information if required by:

• Legal processes (subpoenas, court orders)
• Law enforcement requests
• Protection of our rights and safety
• Prevention of fraud or illegal activity

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do NOT sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: HTTPS/SSL for data in transit, encryption at rest
• Access Controls: Limited employee access to personal data
• Authentication: Secure password requirements, optional two-factor authentication
• Monitoring: Continuous security monitoring and threat detection
• Regular Audits: Security assessments and penetration testing

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data
• Withdraw Consent: Withdraw consent for specific data uses

To exercise these rights, contact us at privacy@hands.market

7. Data Retention

We retain your information:

• For as long as your account is active
• As needed to provide Services
• To comply with legal obligations (e.g., tax records, dispute resolution)
• For up to 7 years for financial and transaction records
• Until you request deletion (with legal exceptions)

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality (e.g., login sessions)
• Analytics Cookies: Understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Blocking certain cookies may affect platform functionality.

9. Children's Privacy

HANDS is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by relevant authorities
• Compliance with applicable data protection laws
• Adequate security measures for international data transfers

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

13. Email Communications and CAN-SPAM Compliance

We comply with the CAN-SPAM Act. Our email practices:

• We clearly identify ourselves as the sender
• Subject lines accurately reflect email content
• We identify marketing messages as advertisements
• We include our physical business address
• We provide a clear way to unsubscribe
• We honor opt-out requests within 10 business days

Note: Unsubscribing from marketing emails does not opt you out of transactional emails (e.g., account notifications, receipts).

14. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.

16. Contact Us

For questions, concerns, or requests regarding your privacy or this policy: